Category: Spa Articles

The one thing … TEAMWORK

| September 10, 2019 | Reply
The one thing … TEAMWORK

Is there one thing that, when done, will lead to success? … yes! TEAMWORK The problem is that a team requires three things: A common goal. Working together. A group of diverse people. For a goal to be common it requires a bare minimum of three things: The setting of the goal. The sharing of […]

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How to Improve Customer Service

| August 28, 2019 | Reply
How to Improve Customer Service

Sometime or other we have all experienced customer service nightmares; such as being ignored at a restaurant or waiting in a checkout line while the cashier finished a personal conversation. We have also experienced excellent customer service, like when a salesperson goes out of their way to locate an out-of- stock item at another store […]

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Power Ingredients

| August 20, 2019 | Reply
Power Ingredients

By Sarene Kloren – Les Nouvelles Esthetiques More and more skin care companies are spotlighting peptides, growth factors and stem cells as the rising stars in anti-ageing products. These active ingredients are the latest technological advances in skin care, effectively protecting skin from damage, dramatically slowing signs of ageing and accelerating the regeneration of skin […]

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Changing the World with Our Bare Hands

| August 19, 2019 | Reply
Changing the World with Our Bare Hands

by Jane Wurwand | Founder of Dermalogica When you brush past someone in a crowded restaurant or accidentally nudge a person in a hallway or on an elevator, you say “I’m sorry” or “Pardon me” because, in American culture, their private space has been violated. The fact that this split second of harmless, casual social […]

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10 market trends turned wellness into a $4.2 trillion global industry

| August 16, 2019 | Reply
10 market trends turned wellness into a $4.2 trillion global industry

Poke fun at goat yoga all you want, but don’t underestimate the booming wellness industry. The Global Wellness Institute (GWI) said this weekend that the wellness market, which encompasses everything from boutique fitness gyms to day spas, is now valued at a whopping $4.2 trillion, having grown 12.8% in the last two years. The industry […]

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So you won an award…or didn’t, what’s next?

| August 14, 2019 | Reply
So you won an award…or didn’t, what’s next?

By Corli Schoeman – Niche Spa Consulting Do you ever wonder why some teams win and some lose? Why some spas succeed and others close? What is the difference between winning and losing? Winning team characteristics: • Passion • Drive • Belief • Persistence • Resilience • Energy • Positive attitude • Teamwork and Respect […]

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2019 Global Wellness Trends

| January 31, 2019 | Reply
2019 Global Wellness Trends

Each year, the Global Wellness Summit (GWS) identifies new trends that will have a meaningful impact on the $4.2 trillion wellness industry. Significantly, this is the only wellness forecast that draws from the insights of the 600+ executives who were delegates and presenters at the 2018 Global Wellness Summit. In addition, the GWS Trends incorporate […]

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Quality audits matter – especially when it comes to Social Media?

| August 27, 2018 | Reply
Quality audits matter – especially when it comes to Social Media?

By Celeste Peters As a board member of the South African Spa Association and a quality auditor I am constantly questioned by many spa goers about the consistency of their treatments and differences experienced from one therapist to another from the same facility. This seems to happen more frequently of late. Last week, a friend […]

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Build a Culture and Community Before You Build a Company.

| August 24, 2018 | Reply
Build a Culture and Community Before You Build a Company.

As passionate business owners we tend to think that our business, products and packages are the things that attract and keep that next hot shot staff member who is going to help us build our empire. That’s the kind of thinking that loses quality staff and somehow keeps those people that we wish we could […]

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Eight Wellness Trends for 2018

| March 21, 2018 | Reply
Eight Wellness Trends for 2018

Experts identify future directions in wellness: from mushrooms emerging from underground to a new era of transformative wellness travel to the rise of the “wellness kitchen” When 600+ wellness experts from 40+ nations gather to debate the future of wellness, a uniquely insightful and global view of trends unfolds. That’s what transpired at the recent Global […]

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Budgets on the Menu

| February 7, 2018 | Reply
Budgets on the Menu

By Francisco Garcia When you decide to build a house, I am sure you wouldn’t start off by building the roof first right? I am sure you would get an architect to draw you a plan, and then start building the house from the foundations up, correct? So running a spa without having the blueprint […]

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So you won an award…or didn’t, what’s next?

| January 19, 2018 | Reply
So you won an award…or didn’t, what’s next?

By Corli Schoeman – Niche Spa Consulting   Do you ever wonder why some teams win and some lose? Why some spas succeed and others close? What is the difference between winning and losing? Winning team characteristics: • Passion • Drive • Belief • Persistence • Resilience • Energy • Positive attitude • Teamwork and […]

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Why commission can kill a sales professional’s effectiveness

| June 21, 2017 | Reply
Why commission can kill a sales professional’s effectiveness

By Jacques de Villiers As presenting at the LNE Spa Conference 2017 Register on-line: www.lesnouvelles.co.za or email: info@lesnouvelles.co.za In my line of work I often get asked to look at the remuneration packages of my clients’ sales staff to see how I can craft something that is good for both the company and the employee. […]

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Love your Spa

| June 8, 2017 | Reply
Love your Spa

Love your Spa by LOUIS GERKE – THE RIPPLE EFFECT As presented at the Spa Conference: Register on-line: www.lesnouvelles.co.za Parents love their children, while at times not loving their behaviour. We can love our spouses or partners, while finding certain mannerisms frustrating. Caroline and I love our younger cat a lot, while not enjoying her […]

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