Sunday, 21 July 2013
9.00 – 9.30 Registration
9.30 – 9.45 Welcome – Dr Nadine de Freitas
9.45 – 11.00 Employee Behaviour – influencing more than just the bottom-line – Erik Vermeulen – Behavioural Economics Strategist
While most employees are vastly unaware of the company’s strategies and goals, successful companies are often those that effectively link business behaviour to employee behaviour. This allows employees to move away from their own interests as their primary motivation in the office, while allowing them to feel engaged and giving them a visible goal to work towards, both personally and professionally. In this manner, a purpose driven culture is fostered, minimising conflict and allowing people to work together constructively.
11.00 – 11.30 – Mid Morning Break
11.30 – 12.30 Global Spa Trends – What’s Next? – Lisa Starr (Wynne Business Consulting – USA)
Need some inspiration for your treatment menu? If your spa services consist of the same old massages and facials, you may be boring both your clients and staff; with spa locations continuing to grow, what sets your business apart? Well take an armchair journey around the world to visit some new trends and fresh ideas in treatment concepts, amenities and facility design, and discuss how the converging worlds of health, wellness & spa can be adapted for use in your own spa business
12.30 – 14.00 Lunch
14.00 – 16.00 The Future of Spa Therapies
Fundamentally, as a consumer grow graciously older they want to stay young or remain healthy for longer, hence the search for the fountain of youth. The synergy and opportunity within the spa is huge whether it is ancient spa treatments, nutritional or cosmetic innovations which slow down or reverse the aging process. An interactive session, looking at each aspect of the spa menu and technology advances, from data management to instant client communication.
The Role of Nutrition – Steve Mululu – Dream Body Fitness
Unique Massage Therapies – Glenn Topping & Celeste Peters (TUV Rheinland)
New Technologies: Microcurrent, LED – Lee O’Brien (Bio-Therapeutics)
Data Management, Apps and Client Communication – Chris Parker (esp)
Monday, 22 July 2013
9.00 – 9.30 Registration
9.30 – 9.45 Welcome
9.45 – 10.15 Building the New Spa Culture – Carina Franck – Kalahari Lifestyle
The spa industry is perfectly positioned to help steward humanity through this awakening, to help us “re-member” our connection to life, to the planet, to each other…
10.15 – 10.35 How to Build a Following of Ambassadors
Your brand is not what you tell people it is, it is what others tell people it is. Brand ambassadors are 70% more like to seen as a source of good information. Who are these influencers and how can you get them to be tentacles of your brand? How do you indentify influencers, partner with influencers, incentives influences and increase sales through influencers.
10.35 – 11.00 Is the Medical / Aesthetics Environment Right for Your Spa – Dr. Anushka Reddy – President – South African Association of Cosmetic Doctors (SAACD)
Spas providing physician-supervised medical care are unique in their requirements. The massive and growing demand by the public for safe, non-invasive aesthetic and anti-aging treatments is driving a booming aesthetic medicine industry in South Africa. And because it’s big business, advances in aesthetic medicine are big news for both the industry and the market that drives its growth. Content will include: beyond aesthetics: the expanding definition of medical spa, medical aesthetician training, successfully working with doctors – what you need to know.
11.00 -11.30 Mid morning Break
11.30 – 12.30 The Legal and HR aspect of your Spa – Panel Discussion
Bargaining Council, EOHCB, BHSEA, Service Seta – how do each of these organisations effect your spa, what are the implications and benefits, labour relations, disciplinary hearings, salary guides, are the correct deductions been processed on your staff salaries, what are the compliance repercussions to your spa, who do I talk to for advice, etc….. So many questions, changes in the legal structure, changes in the fees due, ALL COMPULSORY
Les Nouvelles Esthetiques has invited a representative from BHSEA, EOHCB, Bargaining Council and a Labour Lawyer to a panel discussion, each presenting their individual aspect and allowing the industry complete and comprehensive knowledge of the requirements and way forward.
12.30 – 2.00 Lunch
2.00 – 2.45 Business Boot Camp – Key Revenue Drivers Guaranteed to increase Profits – Lisa Starr (Wynne Business Consulting – USA)
Look at proven branding, promotion and sales strategies, which are easy to implement and achieve results. Valuable tips for a healthier business.
2.45 – 3.30 ‘Ignite your Essential Awesomeness – Chantal Herman – Performer, International Author, Speaker and Consciousness Facilitator.
Whether you’re changing careers, are not sure what to do with your life or have been too scared to step up and live your passion. Hailed as a New Thought Leader in the Spiritual and Self-help world, Chantal uses her ‘Involutions System’ of processes to move you into the life you dream with ease and grace and loads of laughter!
3.30 – 4.30 SA Spa Association AGM
We therefore encourage you to book your seat early to avoid disappointment.
On-line registration is available on www.lesnouvelles.co.za
Should you have any questions, please feel free to contact the office on Tel: 011 501 4740 / 083 267 2773.