A must attend event for all spa managers, salon or spa owners, and wellness professionals.
The Les Nouvelles Esthetiques Spa Conference focuses on building capacity, raising benchmarks and adding value to the spa industry, in addition to the infinite networking opportunity.
The Theme for 2016: #MakeaSpaDifference
In today’s highly competitive spa environment, an inviting spa can create a truly memorable guest experience.
To that end, there are any number of “ABC’s” that can make a big difference in how your spa is perceived by spa visitors, while maintaing a healthy spa working culture. These concepts include several initiatives with your staff and the visitor that will assist in providing impeccable guest service, while energizing the spa and ensuring profitability in your spa operation.
REGISTER ONLINE: www.lesnouvelles.co.za
Spa Conference Programme 2016
Sunday, 24 July 2016
8.30 – 9.30 Registration
9.30 – 10.00 Top 10 Tips to Increase Your Spa’s Profitability -– Dr Nadine de Freitas (Managing Editor – Les Nouvelles Esthetiques)
10.00 – 11.00 Our relationship with Disruption – Rich Simmonds
Rich Simmonds: Change Maker & Rule Breaker, Author, Disruptor and Challenger of the Status Quo | ‘Negotiation Code’ Coach & Facilitator | Panel member of the Leadership Platform un-radio show on CliffCentral.com. Voted by Forbes as an ‘African Top 10 Social Influencer’ and ‘Global Top 50 Influencer’ is a specialist in Strategic Relationship Communication.
11.00 – 11.30 Mid Morning Break
11.30 – 12.10 Spa Trends – Ronald Jean (Pevonia Director of International Business Development) (Canada)
A world tour of 15 different expressions of Spa, then a look at what makes them unique, what they all have in common and defining some essential elements that we can draw on and apply to our Spa business.
12.10 – 12.40 The Art Of Customer Service = Customer Retention – Diana van Sittert (International Education Manager -Dermalogica, South Africa)
Practical tools that should be implemented in any business to analyse your new business income versus retained business income and what it should ideally look like. Is your business brand message out there? Do customers know what they can expect from your business and do your staff know what they should be implementing to retain customers? Ideas on incentive options to retain customers
12.40 – 13.00 Unlocking your Front Desk Potential – Ayesha Rajah (Managing Director of A&I Importers)
Your front desk is the heartbeat of your Spa. It’s check-in for incoming clients, and check-out for departing ones. It’s the booking department, sales department, gift certificate central, customer service desk, complaint department and, unfortunately, the general hangout place.
13.00 – 14.00 Lunch
14.00 – 14.30 Maximising your Value Added Services- Debbie Wolfendale (Executive Director – Imbalie Beauty)
When thinking about your service offerings, managers and owners must undergo an important shift in perspective. Identifying 4 principles: The Offering, The Funding Mechanism, Charge the customer in a palatable way and Create a win-win between operational savings and value-added services.
14.30 – 15.15 Sexy, silly, serious . . . What’s your Brand’s Personality? Duncan Pape (By The Design) and Ernst Kuhlmann (MD: Black Brand Evolutions)
Building an effective brand is one of the most critical investments you could ever make in your business. Great brands thrive. Horrible brands die. Even if you have a fantastic service or product, you can find yourself struggling to stay alive because your brand doesn’t resonate or connect with your audience.
Be first, different & daring – above all, visually stimulating. Your Spa brand should have 3-4 adjectives that you live out everyday through your actions, the experience you deliver and your various touchpoints.
15.10– 16.00 Own Your Space: The Toolkit for the Working Woman – co author, Lori Milner (in conjunction with Nadia Bilchik, CNN Editorial Producer)
Own Your Space provides practical tools and insights gleaned from workshops held around the world and from interviews with some of South Africa’s most accomplished women to provide you with tried-and-tested techniques, tips and advice to help you boost your career, enhance your confidence and truly own your space on every level. Own Your Space is the ultimate ‘toolkit’ to unleash your true power. It’s for the woman who wants to take her career to new heights and who is ready to fulfil her true potential.
Monday, 25 July 2016
8.30 – 9.00 Registration
9.00 – 9.10 Welcome
9.10 – 9.45 Laughter Yoga
Laugh yourself healthy. We all know that laughter makes us feel good. A regular 20 minute laughter session can have a profound impact on our health and wellbeing. When we laugh our bodies release a cocktail of hormones & chemicals that have startling positive effects on our system. Stress is reduced, blood pressure drops, depression is lifted, your immune system is boosted & more.
9.45 – 11.00 A focus on Spa Management – Panel Discussion (Taryn Lilley – Cape Grace Spa, Jackie Armitage – The Oyster Box Spa, Kirsty Da Costa – Langaro Lifestyle Centre, Carmenita Pedro – Camelot Spas and Francisco Garcia – Amani Spas)
As quoted from the Spa Recognition Awards: Spa Management is keeping the balance between a motivated team, good working environment, superb guest experience, profitability, and efficient spa operations, in a changing environment. We pose our panel of experts with questions about the challenges faced each day in our quest to maintain spa excellence.
11.00 – 11.30 Mid Morning Tea Break
11.30 – 13.00 Spa Business Workshop – Ronald Jean (Pevonia Director of International Business Development) (Canada)
With over 30 years experience in the Spa industry, Ron’s expertise, passion, and commitment have influenced the spa industry. Starting with the reference point of trends, Ron digs deeper into the trends from spa management and operations, applied science and business models perspective.
Understand the plethora of tools available, will empower spa owners and managers to immediately identify their spa’s strengths, weaknesses and opportunities to improve their spa’s performances, remain competitive, whilst maximising profitability.
13.00 – 14.00 Lunch
14.00 – 14.30 How clean is clean? – Linda Duvenhage (Trojan Facility)
You’ve heard horror stories in the news about nail treatments gone wrong – unsterilized tools that lead to infection, bacteria build-up in foot basins, and more. However do you truly understand Maintenance, Hygiene, Sanitation And Cleanliness in the spa to ensure client’s safety.
14.30 – 15.00 Spa Design – The Art of Looking Sideways – Corli Schoeman (Niche Spa Consulting)
Spa design is about creating a sense of place, one that can be otherworldly but also rooted in the location, the culture and customs.- Michael Bender . If you want to see more detail, look at the world sideways.
15.00 – 15.15 Global Mentorship Programme – Emmy Stoltz (Regional Supervisor for Africa for the Global Mentorship Program)
15.15 – 16.00 Reshaping the World of Wellness – Lorraine Leas (Managing Director: Amipro)
Dr. Deepak Chopra noted in a recent speech that, “Wellness is the number one trend in the world today.” And the Global Wellness Summit shows the global wellness industry is a $3.4 trillion market, 3.4 times larger than the worldwide pharmaceutical industry. So the future of wellness is infinite, especially as we introduce Metagenics helping people to obtain optimum health by influencing their genetic potential through nutrition, unique wellness protocols, and ensuring a higher level of personalized, lifetime wellness care.
16.00 Thank you’s and Spa Conference 2016 closing
16.30 – 17.30 – Spa Association AGM in Maslow Boardroom
Our Sponsors:
About Les Nouvelles Esthetiques, South Africa
Les Nouvelles Esthétiques, now published on 26 countries, with head office in Paris, France, has been an international leader in providing up-to-date beauty and spa information for the past 64 years through their international network of magazines, conference and exhibitions. The South African magazine edition of Les Nouvelles Esthetiques Spa Magazine launched in October 2002 and the Les Nouvelles Esthetiques Spa Conference and Spa Award in 2005 and has grown from strength to strength, as we focus on providing the industry with important information on new trends and up to date knowledge in the world of spas, encompassing all aspects of professional skincare, bodycare and spa therapies, spa design, spa management and spa lifestyle.
For more information contact 011 447 9959 or e-mail: info@lesnouvelles.co.za
ONLINE REGISTRATION: www.lesnouvelles.co.za
