3 International Speakers secured for the Spa Conference 2012
A dynamic line-up of international and local speakers scheduled to educate and impress the spa conference delegates. Book your seat today!!
Full conference Programme is available on www.lesnouvelles.co.za
On-Line Registration: www.lesnouvelles.co.za
Sunday, 8th July
Time: 11.30 – 12.30
Improving Staff Retention – Lori and Bill Hutchinson (USA)
Improving Staff Retention through Creating an Outstanding Work Culture. Your Most Important Assets Are . . . People.
Lori Hutchinson (USA) started her career in hospitality human resources at San Francisco’s Stanford Court Hotel in 1978. In 1982 she opened Campton Place Hotel as Director of Human Resources and stayed in that position until 1986 when she accepted the position of Director of Human Resources at Sonoma Mission Inn & Spa. In 1993, Lori Hutchinson founded Hutchinson Consulting, a hospitality management recruiting firm. Between 2005 and 2011 Lori, her husband, Bill and their team have placed 252 hospitality managers and executives, including 76 people in spa related companies primarily in the United States and eight others outside of the US. She served as a member of the Board of Directors of the International Spa Association (ISPA) from 2007 – 2010. Lori was born and raised in Des Moines Iowa, graduated from the University of Iowa with a Bachelor of Arts degree, and is the mother of two – Kate and Tucker.
Bill Hutchinson (USA) developed his training skills as Director of Training for United Way of the Bay Area in the late 1970’s. In the early 1980’s, as a partner in Otter Hutchinson & Associates, he provided consulting services to Bay Area nonprofits, then founded and directed The Interfaith Task Force on Central America. Bill is an ordained minister of the United Church of Christ and an award-winning author for his book: When the Dogs Ate Candles: A Time in El Salvador. He is a graduate of Pomona College, holds advanced degrees in Education and Theology, and is certified in Management and Training by the National Academy of Volunteerism and the National Society of Fund Raising Executives. Together, he and Lori have built Hutchinson Consulting into a nationally recognized hospitality recruiting firm.
Sunday, 8th July
Time: 1.30 – 2.30
Modern Cosmetic Anti-ageing – the 360° approach to age prevention: Ilhame Sadouk (Thalgo) FRANCE
Our industry is constantly evolving. By monitoring international trends and looking for ways to incorporate these trends in our own businesses, we too can continue to learn, grow, and remain successful, especially in the ever growing field of anti-ageing. Explore Anti-ageing diagnostics, latest generation anti-ageing ingredients, including Marine Molecules and Age-prevention from within with Nutrition.
Ilhame Soudouk – Thalgo (FRANCE)
International trainer – THALGO COSMETIC from July 2006 to date – Roquebrune/Argens, France
A highly qualified beauty therapist, with retail and marketing experience for groups such as Thalgo, Parahop Group and SED Laboratories (Monoco). Ilhame conducts training courses in the wellknown spas worldwide: Europe, Middle east, North Africa, Asia and FOD-FOT Five Stars Hotels and Resorts experience.
Ilhame is responsible for the organisation of international incentives, conferences as well as training : Thalgo Headquarters (French Riviera and Paris). Adapting the teaching style and skills according the audience to ensure improvement client’s turnover and satisfaction.
Product launching, Training support such as DVD creation and powerpoint file. Spa management: participation of the recruitment and Elaboration of Spa Menus in International Spas. Providing first class treatment and creating a relaxing environment to ensure customers’ satisfaction.
Experienced in cosmetic, spa world and parapharmacy, with a proven ability to perform a broad range of functions quickly and accurately in a booming wellness sector.
