25 & 26 June 2017
The Maslow Hotel, Sandton, Johannesburg
A must attend event for all spa managers, salon or spa owners, and wellness professionals.
The Les Nouvelles Esthetiques Spa Conference focuses on building capacity, raising benchmarks and adding value to the spa industry, in addition to the infinite networking opportunity.
This results in a speaker program that is focused in helping delegates to better understand their business; master industries best practices and directly apply practical lessons in their business.
The Theme for 2017: #LOVE Your Spa – Revive the Passion
Passion, freedom and impact are not isolated — they work together and are achieved together. Without a passion for your business, you can’t have the freedom you desire or the strength to make an impact. Without freedom, you’ll never make an impact and your passion is wasted. If you are not making an impact you’re not experiencing the freedom entrepreneurship allows, nor are you allowing your passion to be fulfilled.
On-Line Registration: www.lesnouvelles.co.za
Spa Conference Programme 2017
Sunday, 25 June 2017
8.30 – 9.30 Registration
9.30 10.00 Passion, Freedom and Impact: The 3 Ingredients of Business Success – Dr Nadine de Freitas (Managing Editor – Les Nouvelles Esthetiques)
10.00 – 11.00 Revive the Passion – Louis Gerke (Development Facilitator – The Ripple Effect)
Passion is not just the way to happiness – it’s also the fuel that ignites success. Having passion for a particular goal, whether personal or professional, provides the energy and motivation to take the actions necessary to achieve that goal. It’s the intangible component that explains why some people and teams are better able to stick with their plans and achieve greater levels of success.
11.00 – 11.30 Mid Morning Break
11.30 – 12.30 Passion with an Element of Risk Results in “Thinking out of the Spa Box”- Duncan Pape – By The Design
Thinking outside the box is more than just a business cliché – It means approaching problems in new, innovative ways; conceptualizing problems differently; and understanding your position in relation to any particular situation in a way you’d never thought of before.
12.30 – 13.00 Looking at the Skin through a new Lens – Trevor Steyn (Esse Cosmetics)
The advent of gene sequencing technology has allowed us to see skin through a new lens. It is now clear that optimal skin condition depends heavily on the microbes living on and in it. The skin microbiome permeates deep into the skin structure, working with human cells to perform the complex chemistry that keeps skin in balance.
13.00 – 14.00 Lunch
14.00 – 14.30 SPA StreetSmart – Reinette Retief, National Administrator, StreetSmart SA
StreetSmart South Africa raises funds for street children programmes through participating establishments. StreetSmart has been in operation since June 2005 under the founding patronage of Emeritus Archbishop Desmond Tutu. The funds raised go to selected and approved organisations that run programmes for the normalisation of street and vulnerable children’s lives.
14.30 – 15.30 Developing and Mentoring Tomorrows Leaders (Panel Discussion) – Janus Schoeman: GM Drostdy Hotel, Debbie Wolfendale: Executive Director of Imbalie Beauty, Isabel Roos: Owner Isa Carstens Academy, Taryn Liley: Spa Manager Cape Grace, Phillipa Abbott: Owner Spa Sense, Emmy Stoltz – Regional Director: Global Mentorship Program
In the recently published “GLOBAL WELLNESS ECONOMY MONITOR” (January 2017), Young & Johnston now researchers for the Global Wellness Institute, evaluate that “since 2013, spas added 237,424 jobs to the global economy. Projections for the Spa industry growth over the next 5 years indicate that there will be an estimated 2.8 million persons employed by spas in 2018 (1 million in Asia-Pacific ; 950,000 in Europe & 540,000 in North America). An additional 400,000 trained spa therapists and 70,000 experienced Spa managers/directors will be need by the industry in 2020.”
15.30 – 16.00 Wellness SPA interiors – Tanya Lopes (Spa Manager – Saxon Spa)
Creating a wellness environment means more than choosing a particular paint colour. What matters is that people feel welcome, that the environment feels comfortable and familiar, with healing benefits
Monday, 26 June 2017
8.30 – 9.00 Registration
9.00 – 9.15 Welcome – Dr Nadine de Freitas (Managing Editor – Les Nouvelles Esthetiques)
9.15 – 9.45 The New Spa Normal: Customer Experience – more than just Customer Service – Chipo Matambo (Director: Essence Women’s Centre)
A lot of energy and time is spent in the spa industry designing the spa services menu to meet customers’ needs. However, greater value is actually unlocked when the customer experience or journey with the spa is analyzed. Analyzing your customer’s experience, delivers more value to your customers than focusing on customer service alone. What do customers really want when interacting with your business? If customer experience is defined as the sum of all interactions and experiences the customer has with the business, then in the spa business the therapist becomes a major player in influencing this relationship and yielding maximum value for the spa.
9.45 – 11.00 Commissions – is this the best salary option??– Jacques de Villiers (Speaker and Author, Jacques de Villiers Group/Speakers Inc)
Clearly, the thought of a big commission at the end every month is not motivating therapists to close more deals. If this were the case, 100% of your team would be hitting target, wouldn’t it?
11.00 – 11.30 Mid Morning Tea Break
11.30 – 13.00 Master Classes – choose between 1 of 3 Master Classes, each designed to bring greater value to your spa.
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Sparkle Cosmetics – Gelish Polygel and Gelish Dip Master Class
A hands-on workshop presented by Debbie Kayle and Lucia Bekker. Created especially for the professional nail technician, Gelish PolyGel is the lightest, most natural feeling nail enhancement ever – a revolution in nail technology. Gelish Dip is the high-quality acrylic dip system you can rely on – brought to you by the soak-off gel polish brand you can trust. Both systems are foolproof and flawless – suited for everyone from students to experienced professionals and ideal to enhance your nail services in your Spa. The future of nails has arrived. Attend the workshop and get a 20% discount on Gelish PolyGel and Gelish Dip opening kits. Spot giveaway prizes too!
2. Bio-Therapeutic Master Class
Increase sales and revenue in your business by implementing unique layered technology services, that will increase your average docket and provide results driven solutions for your clients.
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Esp – Business Intelligence Master Class
What do you want from your business? What are you doing to achieve this? Are you using an intelligent approach?
“We can’t solve our problems with the same kind of thinking we used when we created them”. – Albert Einstein
What we hope you take out of this session is that you need to approach everything you do with an attitude of intelligence. Once you realise this then technology and other business intelligence suddenly have a far greater role to play in your business.
13.00 – 14.00 Lunch
14.00 – 14.30 Freshen-up your Spa Offerings – Janine Janse van Rensburg (Poise Brands)
Freshen-up your spa offerings to meet with the new consumer requests, as per recent Market Survey conducted by Poise Brands. Treatment ideas and merchandising tips to keep guests coming back again and again.
14.30 – 15.00 Social Media, How To Be In Control – Ayesha Rajah (A&I Importers) & Kim Bell (Beauty Warriors)
Getting your Business Noticed On-line and staying relevant to your audience is key. Gain insights on how to use various social media platforms to grow your business. Learn what works and what to avoid when using these platforms to make your on-line marketing a success.
15.15– 15.45 “Optimizing Employee Engagement …. a Prerequisite for your Spa” – Debbie Merdjan (CEO Camelot International)
Job satisfaction is critical to high productivity, motivation and low employee turnover. Employers face the challenges of finding ways to increase job satisfaction so their businesses stay competitive. A global economy of discriminating consumers has placed demands on employers never before seen. Employers face the challenges of maintaining productivity, profitability as well as keeping their therapists engaged and satisfied with their jobs.
15.45 – 16.00 Closing the Passion Gap – Celeste Peters (SA Spa Association)
16.30 – 17.30 – Spa Association AGM in The Maslow Boardroom
About Les Nouvelles Esthetiques, South Africa
Les Nouvelles Esthétiques, now published on 26 countries, with head office in Paris, France, has been an international leader in providing up-to-date beauty and spa information for the past 65 years through their international network of magazines, conference and exhibitions. The South African magazine edition of Les Nouvelles Esthetiques Spa Magazine launched in October 2002 and the Les Nouvelles Esthetiques Spa Conference and Spa Award in 2005 and has grown from strength to strength, as we focus on providing the industry with important information on new trends and up to date knowledge in the world of spas, encompassing all aspects of professional skincare, bodycare and spa therapies, spa design, spa management and spa lifestyle.
For more information contact 011 447 9959 or e-mail: info@lesnouvelles.co.za
SPA CONFERENCE COSTS PER DELEGATE
South African Spa Association Members
2 Day Conference & Gala Dinner R 2950.00
2 Day Conference R 2650.00
1 Day Conference R 1550.00
Spa Awards Gala Dinner R 480.00
Non-members
2 Day Conference & Gala Dinner R 3250.00
2 Day Conference R 2950.00
1 Day Conference R 1850.00
Spa Awards Gala Dinner R 480.00
Included in the spa conference costs: Welcome tea, coffee and juice. Midmorning tea, coffee and snack. Delectable Spa Cuisine Lunch. Notepad, pen and conference catalogue. Spa Conference Goody Bag.
