“Delighting customers means continuously providing new value for customers sooner, so that they are willing to buy the firm’s goods and services not just today but also tomorrow. It goes beyond mere transactions; it’s about forging relationships.” – Steve Denning The Saxon Spa and Studio and Isiphiwo Day Spa have done just that. Not only…
Customers are going to miss appointments – in our industry this is a fact of life. Some clients are constant problems and no matter what you do, they will just mess you around. However, most of our customers are simply decent people with hectic schedules. They have every intention of keeping their appointments, but sometimes…
Katy Perry won her first official Moonman at last night’s VMAs and looked like a vision of lavender while doing so. Obviously not a natural hue, Katy managed to pull off her purple do with a beautifully tanned complexion, thanks to St. Tropez. Celebrity make-up artist Jake Bailey knows Katy’s usually fair skin needed a…
The Ionzyme® DF Machine was specifically designed for Environ® skin care treatments and was the first machine to combine Iontophoresis and Sonophoresis with this potency. Specific Environ products used in these treatments contain the optimum strengths of vitamin A and C plus additional growth factors. This creative system was able to enhance the penetration of…
Jane Wurwand is the Founder and Owner of Dermalogica and The International Dermal Institute post graduate training centers, and recognized worldwide as a key innovator who not only developed the industry’s number one professional brand, but who has changed the nature of the skin care profession itself through her example and leadership.
Joseph A. Lewis II, one of the leading cosmeceutical research scientists in the world, has provided the skincare industry with significant anti-ageing technology breakthroughs. Mr Lewis has a B.S. degree in chemistry with 30 years’ experience in the pharmaceutical industry and was a pioneer in AHA technology and research. He developed and introduced the world’s…
Massage has become so mainstream that some spa-goers are growing tired of the usual 60-minute Swedish or deep-tissue massage. While massage remains the most popular service offered at spas, with facials running a close second, spa goers are searching for more customization, individual attention, entertainment and a genuine exotic flare to their massage experiences. Enter…
Far from being a simple fashion phenomenon, health and wellness take it’s place as a fundamental part of consumer tendencies of our society today. All those in the tourism industry have obviously stepped right into the wellness breach. That also includes the hotel industry, and especially the top-of-the-range market. There isn’t one hotel today that…
1. Babor Body Line Thermal Anti-Cellulite Set – two perfectly coordinated BODY LINE THERMAL products to combat cellulite. During the day, BODY LINE THERMAL Stop Cellulite Day Activator Step 1, which is formulated with yellow horned poppy, guarana and caffeine, su bjects the fat cells to a high-powered “workout”. This stimulates fat burning and inhibits…
At every moment of your existence- any conscious moment that is- you have some degree of choice about how you feel. Wellness is now a lifestyle choice. Amongst the ever increasing list of alternative therapies found in holistic spa journeys, one that is gaining popularity is the practice of meditation. Meditation has been around for…
In this current issue of Les Nouvelles Esthetiques is focused on spa therapies and spa success, extracting inspiration from the spa conference, with strategic articles to make an immediate difference in your spa.
In a volatile market, it can be hard to strategize for the future. Coyle recognizes that the most successful business plans are client-centered; i.e., they focus on attracting, maintaining, and enhancing the company’s relationships with its consumers
Encourage intrigue and a greater spa understanding from your clients in your spa, as they spend time in your relaxation areas, paging through a number of carefully selected coffee table books, available through Les Nouvelles Esthetiques.
The Spa Association has joined Shape Magazine in a spa promotion offering client a 20% discount at particpating SA Spa Association Members Spas, on selected treatments. Offer valid until 30 September 2011